Refund policy

Conditions

• You have 30 days from the initial purchase date to request a full refund, without having to justify your decision.
• For annual renewals, you may request a refund within 30 days of the renewal date if the service has not been substantially used in the new period.
• You can cancel your subscription at any time from your billing area to prevent any future renewal.

How to request a refund

Payments are processed by our official reseller Paddle.com (Merchant of Record). To request a refund:

• Go to paddle.net with the email address used at purchase — you will find your invoices and can initiate a refund request there.
• Or contact us directly at support@thinqbase.com with your email address and the transaction number.

Refunds are issued to the original payment method, generally within 5 to 10 business days depending on your bank.

Cancellation

Cancelling your subscription ends the automatic renewal. You keep access to the Service until the end of the period already paid for. No further amount will be charged.